Terms & conditions

GENERAL TERMS AND CONDITIONS

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1. APPLICATION

1.1. These general terms and conditions apply to all offers, reservations, and agreements relating to all accommodations, camping pitches, and other facilities rented out by Blendin Retreats (as defined below), whether or not acting as an intermediary for the owner (as defined below).

1.2. In these general terms and conditions, the following definitions apply:

- 'owner': the party for whom Blendin Retreats mediates in the conclusion of a rental agreement with you;

- 'user' or 'guest': the tenant and the persons specified by the tenant who will use the accommodation, camping pitch, and/or other facilities rented by the tenant;

- 'tenant' or 'you': the person who enters into an agreement with Blendin Retreats regarding the rental/use of an accommodation, camping pitch, and/or other facilities;

- 'retreat': the retreat in which a rented accommodation, camping pitch, and/or other facility is located;

- 'regulation': the set of regulations applicable to a retreat, including at least the retreat regulations and pool regulations (if and insofar as applicable); and

- 'Blendin Retreats': Blendin.com, or any affiliated company.

1.3. These general terms and conditions are an inseparable part of the agreement between you and Blendin Retreats, or, in cases where Blendin Retreats acts as an intermediary, between you and the owner. These general terms and conditions apply regardless of any prior reference to your own terms and conditions or to other general terms and conditions. Blendin Retreats rejects all conditions referred to or used by you.

1.4. When Blendin Retreats acts as an intermediary for an owner, the rights under these general terms and conditions accruing to Blendin Retreats also accrue to the owner.

1.5. Deviations from these general terms and conditions are only valid if agreed upon in writing.

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2. FORMATION OF AGREEMENT AND RESERVATIONS

2.1. Blendin Retreats accepts reservations online or by telephone, and only from persons aged 21 or older. Reservations made by persons younger than that age are not valid.

2.2. Blendin Retreats reserves the right to refuse deviating reservations, particularly group reservations, or to attach special conditions to them, without giving reasons.

2.3. If Blendin Retreats processes your reservation, Blendin Retreats will send you confirmation, which also serves as an invoice, within 14 days after the reservation has been made. You must check this confirmation immediately for accuracy. Any inaccuracies must be reported immediately to Blendin Retreats.

2.4. If you have not received a confirmation/invoice 14 days after making the reservation, you must contact the customer care team immediately at +31(020)-308 5200, failing which no claim can be made on the reservation.

2.5. An agreement is concluded between you and Blendin Retreats, or, in cases where Blendin Retreats acts as an intermediary, between you and the owner, at the time Blendin Retreats confirms the reservation to you. You explicitly agree that Blendin Retreats acts as an intermediary for both you and the owner. An overview of the retreats for which Blendin Retreats acts as an intermediary can be found on the website.

2.6. The agreement concerns the rental of accommodations, camping pitches, and/or other facilities exclusively for recreational use, and for a short duration.

2.7. Please note that reservations you make are legally binding. A statutory right of withdrawal (the so-called cooling-off period) of 14 days does not apply to agreements you conclude with Blendin Retreats.

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3. AMENDMENTS TO THE AGREEMENT

3.1. If you wish to make changes to the agreement after it has been concluded, this can be done up to 24 hours after booking. Amendment fees may be charged. The selected rate type indicates whether changes later than 24 hours are possible.

3.2. If it unexpectedly becomes necessary for Blendin Retreats to make a change to a reservation you have booked, Blendin Retreats will offer you a suitable alternative.

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4. SUBSTITUTION

4.1. Without prior written permission from Blendin Retreats, the tenant and other users are not permitted to transfer the accommodation and/or camping pitch for use by persons other than those mentioned in the agreement.

4.2. If Blendin Retreats grants permission for the transfer of the accommodation and/or camping pitch, amendment fees will be charged. In addition, you remain jointly and severally liable with the substitute tenant and/or users for payment of (i) the remaining rental sum, (ii) the amendment fees, (iii) any other costs resulting from the transfer of the reservation, and (iv) any cancellation fees.

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5. RENTAL PRICES

5.1. You owe Blendin Retreats the rental price as stated in the confirmation/invoice of the reservation.

5.2. After confirmation of the reservation by Blendin Retreats, no further discounts and/or special offers can be applied.

5.3. All prices include VAT, where applicable, unless otherwise stated.

5.4. Blendin Retreats reserves the right to implement price increases due to interim changes in statutory regulations (including but not limited to VAT, tourist tax, insurance tax) over which Blendin Retreats has no control.

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6. ADDITIONAL COSTS

6.1. In addition to the rental price, you owe Blendin Retreats tourist tax. Rates at Blendin Retreats always include services such as made-up beds, towels, and kitchen towels. If this is not the case, it will be specified during booking.

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7. PAYMENTS

7.1. You owe Blendin Retreats payments as agreed in the booking confirmation. The payment term is indicated in the confirmation and depends on the selected rate.

7.2. If payment is not made on time, you will be in default immediately after expiry of the payment term. If payment is not received, Blendin Retreats may deny you use of the accommodation, camping pitch, and/or other facility. In addition, Blendin Retreats is entitled to terminate (cancel) the agreement. In such case, you are liable for all damages suffered or to be suffered by Blendin Retreats as a result, including but not limited to all costs incurred in connection with your reservation and the termination of the agreement. Blendin Retreats is also entitled to charge cancellation fees accordingly.

7.3. Blendin Retreats always has the right to offset any claims against you with any payments made by you.

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8. ARRIVAL AND DEPARTURE

8.1. The rented accommodation may be occupied from 16:00 on the day of arrival as stated in the confirmation/invoice. Blendin Retreats reserves the right to change this check-in time. On the day of departure as stated in the confirmation/invoice, the rented accommodation must be vacated by 10:00 at the latest.

8.2. Upon first request, all guests must identify themselves at check-in. If guests cannot present valid identification, Blendin Retreats may decide not to accommodate them.

8.3. If you wish to extend your stay beyond the agreed duration and Blendin Retreats agrees in writing, Blendin Retreats is entitled to assign you a different accommodation/camping pitch.

8.4. If use of the accommodation, camping pitch, and/or other facility ends earlier than the departure date as stated in the confirmation/invoice, the tenant is not entitled to any refund of (part of) the rental price or any payment by Blendin Retreats.

8.5. Upon departure, the accommodation must be left clean (i.e., all dishes washed, beds stripped, kitchen and refrigerator cleaned, and garbage disposed of).

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9. REGULATIONS

9.1. All guests must comply with the rules applicable to the retreats, as set out in the retreat regulations. For all catering services provided at Dutch retreats, the Uniform Conditions for the Hotel and Catering Industry apply. These regulations and conditions are available at the reception or online.

9.2. Blendin Retreats reserves the right to make changes to the regulations, the layout, and the opening hours of the facilities of the retreats, including partial or complete closure thereof, without you being entitled to compensation.

9.3. In the event of a violation of the rules in these general terms and conditions, the applicable regulations, non-compliance with staff instructions, and/or a serious suspicion that a tenant is acting contrary to the law, public order, and/or morality, Blendin Retreats is entitled to immediately remove you and any members of your travel group from the retreat, without refund of the rental sum or part thereof.

9.4. If retreat management has serious suspicion that a tenant is acting contrary to the law, public order, and/or morality, retreat management is authorized to enter the accommodation in question.

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10. DOGS

10.1. A maximum of one or two dogs (depending on the retreat) are allowed, only (i) in designated accommodations, (ii) if specified at the time of booking, (iii) if they possess a European pet passport showing compliance with health and vaccination requirements of the retreat’s country, and (iv) upon payment of a surcharge. Dogs of visitors are not allowed. Blendin Retreats reserves the right to refuse dogs without giving reasons.

10.2. Dogs are not allowed in/near water features, swimming pools, restaurants, indoor facilities, or other public areas of the retreat, unless otherwise indicated. Dogs must always be kept on a leash outside the accommodation. On-site instructions must be followed, and dogs must not cause a nuisance to other guests.

10.3. A dog bed must be brought for dogs.

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11. USE OF ACCOMMODATION

11.1. The accommodation is made available to you in good condition.

11.2. An accommodation may only be occupied by the maximum number of guests stated on the Blendin Retreats website for that accommodation.

11.3. The accommodation may only be used (i) by the tenant and guests in his/her travel party, and (ii) for recreational purposes. Temporary or permanent residence is not permitted.

11.4. The tenant must treat the accommodation and its inventory with care. The tenant and guests are jointly and severally liable for damage caused by breakage, loss, and/or damage to the inventory and/or accommodation. Any damage must be reported and compensated immediately, unless the tenant can prove that the damage was not caused by him/her or the guests.

11.5. The tenant and guests are each jointly and severally liable for proper conduct in and around the rented accommodation, camping pitch, and/or elsewhere in the retreat, and for the use of the accommodation and/or camping pitch and its equipment.

11.6. The tenant must allow necessary maintenance work to be carried out during the stay without entitlement to compensation.

11.7. For safety reasons, it is not permitted to place tents at the accommodations.

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12. USE OF INTERNET

12.1. Depending on the accommodation and/or camping pitch, Blendin Retreats provides internet access via Wi-Fi or cable. The tenant is responsible for correct use. Blendin Retreats is not liable for damage resulting from internet use or network malfunctions.

12.2. Users must behave responsibly and carefully when using the internet. They must respect the law and refrain from behavior that hinders other users or damages Blendin Retreats in the broadest sense. Users must refrain from visiting websites with unlawful content or content that harms the reputation of Blendin Retreats as a provider of accommodations and camping pitches.

12.3. If third-party disturbance and/or misuse of the internet by any user is detected or suspected, Blendin Retreats has the right to partially or completely block internet access without notice.

12.4. The tenant indemnifies Blendin Retreats against third-party claims for damages arising from internet use by the tenant and other users.

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13. CANCELLATION

13.1. Different cancellation conditions apply per rate type. These are shown during the booking process.

13.2. You can insure yourself against cancellation risks by taking out your own cancellation insurance at the time of booking.

13.3. If you have not arrived within 24 hours after the intended start date of your stay without notice, this will be considered a cancellation. In that case, you owe the full amount of your reservation.

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14. FORCE MAJEURE AND AMENDMENT

14.1. If Blendin Retreats is wholly or partially, temporarily or otherwise, unable to perform the agreement due to force majeure, Blendin Retreats may, within 14 days of becoming aware of the impossibility, submit an amendment proposal (e.g., for a different accommodation/period). Suspension of obligations by Blendin Retreats is permitted if circumstances beyond Blendin Retreats’ control occur. Blendin Retreats shall not be held liable for damages or costs in such cases.

14.2. Force majeure includes, but is not limited to, threats of war, government measures, strikes, blockades, fire, floods, and other disruptions or events beyond the control of Blendin Retreats.

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15. TERMINATION

Blendin Retreats has the right to terminate the agreement immediately if personal details provided by you and/or other users at the time of booking are incomplete and/or incorrect. In such cases, no refund of the rental sum or part thereof will take place.

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16. LIABILITY

16.1. Use of the accommodation and all facilities and services at the retreat is at your own risk. Blendin Retreats accepts no liability for theft, loss, or damage to property or persons of any kind, regardless of cause, during or as a result of a stay at one of our retreats and/or the rental/use of an accommodation, camping pitch, and/or other facilities of Blendin Retreats, unless caused by intent or gross negligence of Blendin Retreats or its employees.

16.2. Blendin Retreats is not liable for disruptions or defects in services provided by third parties.

16.3. The tenant and each user are jointly and severally liable for all loss and/or damage to the rented accommodation, camping pitch, and/or other property of Blendin Retreats arising during use by you and/or other users, whether caused by acts or omissions of yourself and/or third parties present at the retreat with your consent.

16.4. The tenant indemnifies Blendin Retreats against all third-party claims relating to damages caused by your acts or omissions, those of other users, your travel companions, or third parties present with your consent at the retreat. This includes violations of applicable laws and regulations.

16.5. In case of improper use or leaving the accommodation in an improper condition, including but not limited to excessive pollution, additional costs will be charged, which must be paid immediately.

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17. COMPLAINTS

17.1. Despite the care and efforts of Blendin Retreats, you may believe that you have a justified complaint regarding your holiday stay. This complaint must first be reported on site to the retreat management. If the complaint is not satisfactorily resolved, you may submit it in writing, with reference to your reservation number, personal details, stay dates, retreat name, and accommodation number, to Blendin Amsterdam via hello@blendin.com within 1 month after departure. The complaint will then be handled with the utmost care. If this still does not lead to a satisfactory solution, you have up to 3 months after departure to have the complaint reviewed by:

- the Recreation Disputes Committee in The Hague (www.degeschillencommissie.nl), for guests from the Netherlands; and

- the online complaints portal of the European Commission (http://ec.europa.eu/odr), for guests from all other countries.

17.2. Decisions of the Disputes Committee have the force of binding advice.

17.3. In cases where Blendin Retreats acts as an intermediary for the owner, Blendin Retreats cannot acknowledge liability for your complaint. If Blendin Retreats assists in resolving your complaint, it does so solely as an intermediary for the owner. Blendin Retreats is not liable to you for any refund and/or compensation.

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18. PRIVACY

18.1. All data you provide to us will be included in a database used for guest administration. These data may also be used to provide targeted information and offers about our and related products and services, both by ourselves and by third parties. To better tailor this information and offers to your interests, we may combine your data with data known to other companies. A detailed description of how we process your data can be found on our website under “privacy.”

18.2. Upon your request, we will correct, supplement, delete, or block your data if, for example, the data are factually incorrect. This may result in you no longer being able to use (part of) our services. You have the right to request whether personal data relating to you are being processed.

18.3. If you do not wish to receive information or offers, please let us know. Our contact details are: Blendin Amsterdam, Olympisch Stadion 24-28, 1076 DE AMSTERDAM, or by email: hello@blendin.com.

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19. GENERAL

19.1. You are responsible for having the required valid travel documents for your destination. Blendin Retreats accepts no liability for consequences arising from not possessing the correct travel documents.

19.2. Blendin Retreats will send its correspondence digitally, unless this is not possible.

19.3. Obvious printing and typesetting errors are not binding on Blendin Retreats.

19.4. These general terms and conditions replace all previous publications of general terms and conditions.

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20. APPLICABLE LAW

20.1. The agreement between you and Blendin Retreats is governed exclusively by Dutch law.